Hi, I'm Joaquim Costa

Full Stack Developer

I’m an entry-level Full Stack Developer with a passion for building practical and creative projects that solve real-world problems. I enjoy contributing to open-source communities where I can learn from others and give back through code.

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About

I'm an entry-level Full Stack Developer and IT Support Specialist with a strong foundation in web development, problem-solving, and customer-focused tech support. Based in Cape Town, I’ve worked across front-end and back-end projects using tools like React, Node.js, PostgreSQL, and MongoDB to build responsive, user-centered applications.

Experience

BestService

Technical Support Specialists

Full-time · Sep 2024 - Present · 1 yr

City of Cape Town, Western Cape, South Africa · Remote

  • Provide technical support and maintenance for call center systems, including Kayako, Xcally Motion and other call center applications.
  • Troubleshoot and provide remote support to resolve hardware, software, and network-related issues for casino staff and systems.
  • Assist employees with system access, password resets, and basic troubleshooting for workstations and applications.
  • Install, update, and configure software remotely to ensure optimal functionality.

Dorvon

Customer Support Specialist

Full-time · Jun 2023 - April 2024 · 11 mos

City of Cape Town, Western Cape, South Africa · On-site

  • Use a deeper understanding of the product or service to troubleshoot issues and assist agents in resolving customer problems.
  • Take ownership of cases that cannot be resolved by agents, handling more technical, complex, or sensitive issues.
  • Collaborate with other teams and departments to address issues that require in-depth technical expertise or feature adjustments.
  • Suggest process improvements or customer service practices and create tasks in Jira Software, Intercom and Slack.

Convio

Customer Service Representative

Full-time · Fev 2020 - April 2021 · 1 yr 2 mos

Cape Town, Western Cape, South Africa · On-site

  • Use a deeper understanding of the product or service to troubleshoot issues and assist agents in resolving customer problems
  • Take ownership of cases that cannot be resolved by agents, handling more technical, complex, or sensitive issues
  • Collaborate with other teams and departments to address issues that require in-depth technical expertise or feature adjustments.
  • Delivered high-quality customer support through various channels, including live chat, email, and phone, handling inquiries about game rules, account issues, and bonus offers.

Education

University Education

Diploma Transcript

I excel at developing and implementing effective business strategies. I'm adept at market analysis, process improvement, and leading teams to achieve measurable results.

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Professional Certifications

Oracle Autonomous Database Cloud 2025 Certified Professional
  • Certification Name:Oracle Autonomous Database Cloud 2025 Certified Professional
  • Issuing Organization: Oracle
  • Completion Date: 2025

Completed comprehensive with knowledge in building, training, deploying, manage, monitor, and migrate workloads to Autonomous Database, both on shared and dedicated Exadata infrastructure.

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IT Professional Completion Optimi College
  • Certification Name: IT Professional
  • Issuing Organization: Optimi College
  • Completion Date: 2025

Completed a comprehensive online course covering foundational IT skills, including networking, cybersecurity, and server administration, with a focus on preparing for industry certifications from CompTIA, Cisco, and Microsoft.

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Packages Of Certificates

LinkedIn Learning Certificate
  • Certificates Name: LinkedIn
  • Issuing Organization: LinkedIn Learning

This file contains certificates of course completion for professional development courses successfully completed by me on the LinkedIn Learning platform.

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IBM SkillsBuild Certificate
  • Certificates Name:IBM-Skillsbuild
  • Issuing Organization: IBM

This file is dedicated to storing digital credentials and certificates earned through IBM SkillsBuild, a program offering free skills-based learning. Each completed course or learning plan will have its own file to document the achievement.

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Oracle University Certificate
  • Certificates Name: Oracle Mylearn
  • Issuing Organization: Oracle

This file contains verified records of the Oracle certifications and related examination score reports for my enrolled. All documents are official and were issued by the Oracle Certification Program, a part of Oracle University.

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Forage Certificate
  • Certificates Name: Internship Virtual Accomplishment and Certificate
  • Issuing Organization: Forage

This file serves as a portfolio to document and showcase the job simulations I have completed on the Forage platform. Each simulation is designed to provide practical, on-the-job experience and help me develop key skills in a professional environment.

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Skills

My journey as a developer and IT professional has allowed me to build a versatile set of skills. Here's a look at my technical expertise and soft skills, covering Front-End Development, IT Service & Networking, Tools & Technologies, and Soft Skills.

Front-End Development

HTML5 Logo

HTML5

Crafting the structure of web pages with semantic markup.

CSS3 Logo

CSS3

Designing modern, responsive layouts using Flexbox and Grid.

JavaScript Logo

JavaScript

Building dynamic and interactive front-end user experiences.

Tailwind CSS Logo

Tailwind CSS

Creating clean, utility-first designs for faster development.

Responsive Design Icon

Responsive Design

Ensuring websites look great on any device or screen size.

IT Service & Networking

Troubleshooting Icon

Hardware & Software Troubleshooting

Diagnosing and fixing technical issues quickly and efficiently.

Mobile Device Icon

Mobile Device Configuration & Support

Providing seamless setup and support for mobile devices.

Networking Icon

Networking Fundamentals

Understanding and applying core networking concepts.

Operating System Icon

Operating Systems

Proficient with Windows, Linux, and macOS administration.

Tools & Technologies

Git Logo

Git & GitHub

Using version control for collaborative development.

Command Line Icon

Command Line

Executing tasks efficiently through the command-line interface.

npm Logo

npm

Managing packages and dependencies in JavaScript projects.

VS Code Logo

VS Code

Using the code editor for a productive development workflow.

Soft Skills

Problem-Solving Icon

Problem-Solving

Successfully diagnosed and resolved complex bugs in code.

Perseverance Icon

Perseverance & Grit

Worked through challenging projects with resilience.

Time Management Icon

Time Management

Effectively managed a self-paced learning schedule.

Attention to Detail Icon

Attention to Detail

Wrote clean, well-documented code with meticulous review.

Projects

A selection of projects I've built to apply my skills and solve real-world problems.

Project 1 Image

Portfolio Website

This is my personal portfolio website with showcasing projects, skills, experience, and contact information, Responsive design, Smooth scrolling navigation, Animated typing effect, Scroll-to-top button, Contact form with validation

Live Source
Project 2 Image

To do List

Coming Soon

Live Source
Project 3 Image

Quiz Game

Comming Soon

Live Source

Contact Me

I'm always open to new opportunities, collaborations, and conversations. Feel free to reach out to me using the form below or connect with me on social media.